Social Media, Its here to stay..
Customer service through social media plays a larger role than many business owners believe. The new Facebook changes are important to note to make sure you are ready. Many customers expect interaction through social media channels; they expect a reply if there is a comment made or question posed. Are you monitoring your social media pages? Here are a few articles on how we monitor this at Front Office Staff.
Facebook is switching to the Timeline page today (March 30th), are you ready for it?
Also don't forget the tip sheet on 31 time management techniques.
Download Our 31 Tip Checklist
Social Media, is it important to you?
Your online reputation is growing more important every day. If you do some searching on horrible customer service, Facebook pages are starting to pop up. This could create a real concern for businesses that haven’t embraced the social media trend. Don't let your business get a community around bad service. Be on the forefront! We also talk about how to tackle the timeline change, it's happening!
Social Media Importance -- Read More
How do you manage customer service on social media?
This can take up as much time as you let it. Social media sites like twitter and Facebook can literally take up an entire day to monitor, post, interact, etc. So how do you save time and just do what is necessary to keep a presence? Do you just let it be or optimize your time? Customers demand responsiveness so don't let them down.
Customer Service Socially -- Read More
Brought to you by Vincent Tocco with Front Office Staff
We make sure every time a new or current customer calls your business, the phone is answered by a professional, happy, and helpful person that actually understands your business.
"When I am working on a job or out making sales I can’t answer my phone and I know I have lost jobs. Callers responding to my ads don’t leave messages, they call my competitors. Since using Front Office Staff my sales have increased close to 20%."
Aaron Whitfield, Diamond Carpet Care and Repair