Is there a better way for your customers to reach you?
Making it easy for customers to give you business should be the number one concern for small businesses. You can run business off of a cell phone, but what happens when your driving or at a busy restaurant? Its not a very professional image to portray, the noise can make it very difficult for the person to hear you and they hang up. Its also hard to write down a message, take their contact information, or schedule an appointment on the go. Here are a couple articles that can help you manage calls a little better.
Do you run everything off a cell phone?
The more experience we get with our live receptionists happily and helpfully answering phones for our small business customers, we see little nuisances of how a business can become more successful than their competition. Publishing a cell phone number on your website, business card, or other marketing makes it difficult to expand business in the future and manage your current clients very effectively. There are a few ways to make your life easier, and plan for the future without publishing your cell phone number.
Alternatives To A Cell Number - Read More
Do You Need A Receptionist?
Nothing is more frustrating than dialing a phone number in hopes of getting in touch with an actual human being and instead finding yourself faced with…automated recordings! “Press 1 for our hours and locations. Press 2 if you’d like to speak with a representative. Press 3 if this is extremely annoying.” By the time you get to “Press 47,” you’ve lost hope.
Need A Receptionist? - Read More
Brought to you by Vincent Tocco with Front Office Staff Camelback
Front Office Staff can assist with your great customer service plan. We make sure every time a new or current customer calls your business, the phone is answered by a professional, happy, and helpful person. Let us build your customer loyalty!
“When I am working on a job or out making sales I can’t answer my phone and I know I have lost jobs. Callers responding to my ads don’t leave messages, they call my competitors. Since using Front Office Staff my sales have increased close to 20%.”
Aaron Whitfield, Diamond Carpet Care and Repair
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Did you know 75% of first time callers who reach a voicemail will hang up and call your competition?
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