Customer Retention, Got it?
What does that mean to your business? Are you a one time sell, or a recurring monthly business like mine? This month we have a featured article from Gordon Parkman with Achieve Results Consulting. Achieve Results Consulting is a professional services firm working with small and medium sized companies to improve their business environment. When they partner with a client, they first seek to understand their strategic intent.
What is Customer Retention?
The definition on Wikipedia is: “Customer Retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship. A company’s ability to attract and retain new customers, is not only related to its product or services, but strongly related to the way it services its existing customers and the reputation it creates within and across the marketplace.” So how are you building customer retention?
What is Retention -- Read More
Is a Satisfied Customer a Loyal Customer?
Developing loyal customers – not just satisfying your customers’ needs – is the critical difference in creating sustainable organizational success. Customer Loyalty should be the outcome of every customer transaction. Creating unique points of connection for every customer should be the goal. Customer Loyalty is a powerful competitive advantage.
Satisfied Customers -- Read More
Brought to you by Vincent Tocco with Front Office Staff
We make sure every time a new or current customer calls your business, the phone is answered by a professional, happy, and helpful person. Let us increase your business!
“Front Office Staff gives me the ability to run my office without having to worry about missing a call. The greatest benefit I get is not having to pay for a full-time employee. It’s a fraction of the cost; there are no payroll taxes, no workers comp. and no calling in sick. Since using the service I have increased retention which is great in this economy. They represent my Farmers agency well and save lots of time by connecting my customers to our claims or payment line if they need something right away. I would recommend their service to any small business owner.”
Ron Lofano, Farmers Agent
|
Interested in our Customized Receptionist Service? Go Here - Contact Form Did you know 75% of first time callers who reach a voicemail will hang up and call your competition?
Try us out,we will make sure the service pays for itself. 480-246-8200
Networking Opportunities:
Arizona Power Networking
Tues, Nov 8th, 6pm
Cafepino, 7000 E Mayo Blvd, Ste 1070, Phoenix
Power Networking
Biltmore Networking Group
Thurs, Nov. 3rd, 5:30pm
Embassy Suites - Biltmore, 2630 E Camelback Rd, Phoenix
Biltmore Event
Check Out The
Event Calendar!
Networking Phx Calendar
BNI Business Leaders of North Scottsdale
Weekly networking, Tuesdays 7am.
The Prime Bar, 15037 North Scottsdale Rd.
Bni Arizona
|
